Recent Disconnects on Tranquility

Hi,

We have been looking into the recent connectivity issues troubling Tranquility recently, in both the code and the network. Unfortunately, we haven't been able to find anything that would cause this. When players are disconnected from Tranquility, we see the same pattern in the disconnections on Singularity. Due to this pattern, we believe the cause is due to an ISP outside of the connection between the CCP office in Iceland and the server site in London.

We are gathering as much information as possible and would like to request the community's assistance in troubleshooting. If you are willing to assist us in tracking down the cause of the problem, please turn your attention to this [forum thread](insert forum thread url here) for information on how to collect trace routes and an e-mail address to send the trace routes to.

We will continue to post updates as information is available.

Thanks,
Sharkbait
Eve Development Team